Public Service Electric & Gas (PSE&G) is one of the 10th largest utilities in the nation, delivering electricity and natural gas to more than 3.9 million commercial and residential customers.
Learn how this company, peaking with 100,000 customer payments per day, was able to achieve:
- Processing 100% of payments within 24 hours
- 50% of daily volume processed by one FTE
- Increased security of customer information
- Eliminated overtime pay
- Reduced staff by one FTE and 10 PTEs
- Eliminated courier costs
Read more of the PSE&G story to find out how they were able to make this incredible transformation.