Cracking the Code in Small Business Mobile Remote Deposit Capture

By Sara Zenner
Marketing Campaign Manager, Strategic Solutions

Mobile remote deposit capture (mRDC) is the “hot topic” in RDC, surpassing desktop consumer RDC.  And it’s the small business segment—a largely untapped market with banking preferences, check volumes and business needs suited for mRDC—that has captured the attention of banks.

But cracking the code on the opportunity afforded by small-business mRDC will require financial institutions to tailor their marketing and sales efforts to the unique needs of the segment.

There are seven steps banks can take to drive adoption of mRDC among small businesses:

1. Don’t skimp on education: Educating small businesses on mRDC is a sure way to drive adoption.  One tip: make use of tools offered by solutions providers for educating small businesses on mRDC.

2. Consider ease of use: Banks must invest in mRDC solutions that offer a user-friendly experience. Beyond system capabilities, banks should consider holding in-branch demonstrations and webinars on mRDC, and dedicating a team to support small-business clients.

3. Know your customer: Banks have found that knowing their customers can help tame fraud.  Many banks establish a risk and management policy for small business mRDC users, and an approval and escalation protocol to review and approve applications.

4. Highlight your fraud safeguards: Security concerns are often the number one reason why a business customer is not willing to bank via mRDC, Aite Group finds.  Banks should offer educational resources such as webinars and white papers highlighting their fraud safeguards.

5. Emphasize mRDC’s value proposition: Banks should market the benefits of mRDC to small business customers, train front-line employees on the benefits of the technology, and consider sales contests for front-line staff who sign up the most new users.

6. Remember that one size does not fit all: Success in the small business segment requires flexibility, taking the time to get to know the customer and their evolving needs, and the right balance of technology and hand-holding.

7. Keep the pricing simple: Small business customers want a pricing model that is easy to understand and budget.

 

Want to learn more?  Click here to read our educational white paper, “Small Business Mobile Remote Deposit Capture: Cracking the Code.”

The Business Opportunity In Healthcare Payments Processing

Banks don’t need to be sold on the opportunity in healthcare payments automation.

Many financial institutions already are repurposing their lockbox processing services – designed to automate the processing and posting of remittance receivables – to convert paper checks and EOBs into images.  In many cases, institutions will either manually key or automatically capture data from the EOBs.  Other institutions merely present an image of the EOBs to providers for them to key.

Financial institutions benefit from new revenue streams, deeper and stronger relationships with healthcare clients, and improved competitive positioning in the lucrative healthcare market.  And with healthcare representing a top-four vertical market for bank deposits, even small gains in healthcare market share can have a significant impact on a financial institution’s bottom line.

But these services may not go far enough in addressing the challenges healthcare providers face.

Financial institutions can strengthen their value proposition to healthcare providers by offering extended healthcare services beyond standard lockbox processing.  These extended services include:

• Extending lockbox services to include conversion of paper EOBs to electronic files
• Facilitating the delivery of electronic remittance advices
• Matching claims and remittances (paper-based and electronic)
• Reconciling payment of claims and remittances (paper-based and electronic)
• Reconciling payments and remittances (paper-based and electronic)
• Providing secondary claims processing and denial management
• Archiving payments and remittances in a HIPAA-compliant archive

Far more than transaction processing, these extended healthcare services position banks to help reengineer a healthcare provider’s business processes.  The services address paper and electronic payments, allowing banks to capture electronic payments that would have bypassed traditional lockbox services.  And they can generate a stout $1 to $2 per transaction and create a “stickier” customer relationship.  

Importantly, these services also lay the foundation for lucrative liquidity services, such as A/R management, A/R factoring, and card processing, where a bank could reap a percentage of the total dollars transacted.  

Leveraging extended healthcare services from a financial institution can help healthcare providers accelerate collections, streamline reconciliation, improve Day’s Sales Outstanding (DSO), lower operating costs, reduce processing errors and write-offs, and maximize their use of full-time equivalents.  Most important, it frees providers focus on their core business providing patient care.

Best of all, financial institutions don’t even have to shoulder the cost and burdens of building out a systems infrastructure for delivering extended healthcare services to their customers.  Partnering with an outsourced services provider enables financial institutions to quickly go to market with a full suite of extended healthcare services, without a significantly capital outlay or implementation burden.

Want to learn more?  Download our free white paper, ”Grow Revenue With Healthcare Lockbox Services."

Take The Plunge And Register For WAUSAU's 2013 Customer Conference!

Haven't registered yet? No problem. Last-minute registration ends on April 12th. Still feeling indecisive? Well, you're in luck. On-site registration is also available at the Radisson Blu Aqua hotel.

And just in case you missed it, here's an overview of what you can expect at WAUSAU's 24th Annual Customer Conference.

 

WELCOME RECEPTION AT SHEDD AQUARIUM
April 15th, 7-11PM 

Spend Monday evening enjoying cocktails and hors d'oeuvres while exploring the "World's Aquarium" - the John G. Shedd Aquarium in the heart of the Museum District in Chicago. The Shedd will be closed to the public during our event, giving you private access to more than 32,500 amazing animals. From curious otters and playful dolphins to charming beluga whales and a special, limited-time "jellies" exhibit, it will be an experience you'll never forget!

PRE-CONFERENCE SESSIONS AND CONFERENCE BREAKOUT SESSIONS
April 15-17th

Don't miss out. Attend one of our afternoon pre-conference sessions on April 15th from 2-5pm and stay for any of the informative and engaging breakout sessions on April 16th and 17th. There's something for everyone and lots of great information to be shared! When you register for the conference, don't forget to sign up for one of these complimentary, information-packed sessions. Sessions will be held in the below categories and for more information and detailed descriptions, click here.

Pre-Conference Sessions
• Top 10 enterprise content management modules
• Risk monitoring best practices & templates
• ImageRPS® release review

Conference Breakout Session Tracks
• Expanding remote deposit capture
• Going paperless
• Integrating receivables
• Operational Innovation

INTERACTIVE TECHNOLOGY CENTER
April 16th-17th

Cut the ribbon with us at the Grand Opening of the Interactive Technology Center! Get a sneak peek at the latest tech trends in the industry and rub elbows with WAUSAU partners such as Mavro, OPEX and Burroughs, among others. And get all your WAUSAU questions answered by WAUSAU product experts.

 

CUSTOMER APPRECIATION GALA & ACHIEVEMENT AWARDS
April 17th, 5:30-12AM

On Wednesday evening, join us for our Customer Appreciation Gala, featuring a cocktail reception, followed by a wine dinner with sommelier Kevin Zraly, founder of the distinguished Windows on the World Wine School, James Beard Award recipient, and board member of the Culinary Institute of America. We will also be honoring this year's Achievement Award recipients for exemplary use of WAUSAU solutions. Don't miss out - we could be raising a glass to you!

And last, but certainly not least, you'll also enjoy the music of Boogie and the Yo-Yo'z! Launched in 1995, Boogie is a party band that crosses genres from pop to country to rock. Their motto: No matter who you are, you will have fun with us! And if you're lucky, you may even walk away with one of our door prizes.

It'll be a night you won't soon forget. So dig out those flippers and get ready to swim with the big fish!

Reserve Your Spot to Learn From the Best At The WAUSAU 2013 Customer Conference

 

Learn from the best and get ahead of the class

Register for WAUSAU's 24th Annual Customer Conference and be in the know. For three days, attendees will have the opportunity to speak with industry leaders, get tips for maximizing WAUSAU technologies, and learn the latest industry trends needed to stay competitive.

Pre-conference sessions open for registration!

Make plans to attend one of our afternoon pre-conference sessions on April 15 from 2:00pm-5:00pm at the 2013 event!

TOP 10 ENTERPRISE CONTENT MANAGEMENT MODULES
Are you taking full advantage of your Optima3® IMS solution? Join us for this informative session, where we'll talk about the top 10 IMS modules and how you can use them to save time, improve efficiencies and decrease cost.

RISK MONITORING BEST PRACTICES & TEMPLATES
Missed the Risk Monitoring Best Practices webcast we presented last year? Or liked it and want to see more? Join us for a pre-conference session to discuss the best practices white paper and spreadsheet templates to help you get more out of your risk monitoring solution.

IMAGERPS® RELEASE REVIEW
During the open house, you will have the opportunity to speak with ImageRPS® subject matter experts and review release version 5.00.01B. Come and go as you please! Stop by anytime between the hours of 2:00pm and 5:00pm, and learn how your organization can benefit by taking advantage of WAUSAU's latest receivables technology.
There's something for everyone and lots of great information to be shared! When you register for the conference, don't forget to sign up for one of these complimentary, information-packed sessions.

Already registered? Don't sweat it, you can still add one of our pre-conference sessions to your agenda today by visiting www.wausauevents.com!

*Pre-conference sessions are subject to change.

 

Conference Breakout Sessions

EXPANDING REMOTE DEPOSIT CAPTURE

• Deposit 24/7 Mobile™
  Hear from Dollar Bank, which implemented Mobile RDC last year and experienced immediate success.
• Risk Monitoring Panel
  Hear from Comerica and others, and see new templates for WAUSAU's Deposit 24/7 Risk Monitoring™ module.
• Deposit 24/7 Solution Suite & Roadmap
• Remote Deposit Capture Panel
• Remote Capture Industry Update

GOING PAPERLESS

• People's United Bank: ImageTeller Success Story
  Learn about the vendor evaluation process at People's, and walk through their deployment of WAUSAU's teller capture solution.
• Mobile Solutions-Going Beyond the Branch
  A must if you are working on a business case to implement mobile devices or want to do more with what you have.
• An Update from the Federal Reserve
  Back by popular demand, join Mark Kielman, Industry Relationship Manager at the FRB, for his yearly update.
• Paperless Roadmap
• Beyond the Archive-Corporate Expansion   

INTEGRATING RECEIVABLES

• Exception Automation-Handling a Serious Posting Challenge
  Explore how posting exceptions can be automated and how that can save time and money in processing.
• ImageRPS® Integrated Receivables Expert Panel
  Do you have questions about integrated receivables or about how to handle tricky exception workflows? We'll cover your questions and help you gain a new perspective on the capabilities of ImageRPS®.
• ImageRPS® Market Roadmap
• Building on Productivity Suite-Maximizing Your System Capabilities
• ImageRPS® Product Roadmap
• Integrated Receivables Roadmap for Financial Institutions

OPERATIONAL INNOVATION

• Remote Remittance Capture: No More "All or Nothing" Outsourcing
  Not long ago, lockbox processing required a sizable investment. Not anymore. Meet organizations that decided outsourcing was, indeed, the way to go.
• Medical Lockbox Processing
  Processing payments for large numbers of healthcare providers can be complex.Learn how to enter this market and generate additional revenue.
• What Are the Critical Factors for Outsourcing?

*Breakout sessions are subject to change.

Roundtables and Roadmap: Network with peers and participate in our interactive roundtable discussions. And come learn about what's next for your favorite WAUSAU solutions at our navigational Roadmap sessions.

Planning your conference agenda? Check out our website, www.wausauevents.com, for our session matrix detailing session times and descriptions!

Interactive Technology Center
Visit the WAUSAU Interactive Technology Center and get an insider look at the best of what the industry has to offer. WAUSAU product experts, as well as partners such as MAVRO, Opex, Burroughs, and Orbograph, among others, will be on-site discussing WAUSAU's real business solutions. Whether you represent a financial institution, a utility, or a nonprofit, the Technology Center is a one-stop shop for all your business and strategy needs for the year ahead. So don't miss out on this opportunity to mingle with peers and learn from our top partners all in one place.

 

Register for the WAUSAU 2013 Customer Conference at www.wausauevents.com.

Mobile RDC for Small Business: The Race is On

By Sara Zenner
Marketing Campaign Manager, Strategic Solutions

It’s been a race to market for financial institutions to roll out mRDC to their retail customers, and the race continues, as banks begin to realize the opportunity mRDC affords to their commercial customers, as well.

The small-business sector is  a largely untapped market that’s perfectly suited for mRDC. Your small business customers have a preference for mobile banking services, typically have lower check volumes and are looking for solutions that will make their lives easier - since time is such a valuable commodity.

For you, mRDC brings new revenue opportunities, as well as new opportunities to cross-sell services, deepen your relationships and offer another level of convenience to this not-to-be-ignored segment

More than a way to increase deposits, mRDC is a means for attracting more profitable customers, while retaining the ones FIs have.  Many financial institutions have similar plans to WAUSAU customer, NewDominion Bank, who is planning to roll out the solution to their small business clients this year.

To read more about NewDominion’s deployment strategy, from pricing to deposit limits, download the Bank Systems and Technology article.

Submit Your Entry for the 2013 WAUSAU Achievement Awards

One of the highlights of the annual WAUSAU Customer Conference is the WAUSAU Achievement Awards. The Achievement Awards recognize customers who have leveraged WAUSAU products and solutions to improve, streamline, or enhance their enterprise and customer service experience.

If you've got a great success story, submit an entry to qualify for this year's WAUSAU Achievement Awards. Your conference admission and hotel stay could be free!

The Achievement Awards recognize customers in the following four categories:

Going Paperless: Awarded for reducing paper and automating processes to ultimately reduce cost, improve efficiencies and enhance customer service across your enterprise.

Integrating Receivables: Awarded for addressing the new demands of receivables management - reducing cost, increasing efficiency and improving working capital management within your organization.

Expanding RDC (Remote Deposit Capture): Awarded for using RDC to generate revenue, expand the customer/member base, differentiate from the competition and comply with the FFIEC Risk Guidelines.

Creating Innovation: Awarded for devising completely new ways to use WAUSAU solutions to differentiate yourself in the marketplace, improve efficiencies and/or increase productivity within the business.

Winners will receive:

• Complimentary hotel stay at the Radisson Blu Aqua Hotel in Chicago
• Reimbursement of conference admission
• VIP treatment & transportation from the Chicago O'Hare Airport to the hotel
• Recognition at the Customer Appreciation Banquet on Wednesday evening of the conference
• Your company's success story featured in our communications materials, including our website and customer e-newsletter

How to enter:

• Customers may submit success stories for multiple categories and there is no fee to enter
• Entry Deadline: March 8, 2013
• Winners will be notified prior to the conference

Submit Your 2013 WAUSAU Achievement Awards Entry

"We're thrilled to honor our outstanding customers who collaborate with us to 'lead by example,' continually finding new ways to generate revenue, decrease costs, mitigate risks and improve customer service."

- Gary Cawthorne, President & CEO, WAUSAU Financial Systems

Our conference website is actively being updated with the latest conference information. Check back regularly for newly added sessions, evening event details and more!

Tapping into the Pent-Up Demand for Mobile RDC

“There’s a lot of pent-up demand for mobile remote deposit capture,” says Dave Spier, assistant vice president, new product development, for Pittsburgh’s Dollar Bank.  Spier, who made his comments during a webinar sponsored by WAUSAU Financial Systems, speaks from firsthand experience.

During the first three weeks after launching mobile remote deposit capture – or mRDC – Dollar Bank processed nearly 2,500 mobile deposits, totaling $500,000 – all without the benefit of marketing.  After successful pilot testing, the bank pushed up its mRDC launch by several weeks, getting ahead of its marketing campaign to promote the service.  Yet many of the bank’s customers began using the mRDC service after noticing an update the bank’s mobile banking application, Spier explained. 

A direct mail campaign to promote the bank’s mRDC service built on this quick success, generating a 30 percent response rate from customers.  Spier said these results were “off the charts” compared to Dollar Bank’s other direct mail campaigns, which typically generate a 3 percent response rate. 

Overall, Dollar Bank processed 30,000 mobile deposits in just the first six months after launching mRDC.  And that’s while competing for mobile deposits head-on with some of the largest financial institutions in the country, who happen to be headquartered in Dollar Bank’s markets.

But the most telling sign of pent-up demand for mRDC is what Spier discovered while he was monitoring checks made through mobile deposit the first few weeks after launching the service. 

“I noticed that many of the deposits were small-dollar rebate or refund checks to consumers,” Spier said.  “The checks were dated two or three months earlier, meaning they sat on consumers’ desks for some time. These items might not merit a special trip the bank, but they are ideal for mobile deposit.”

What message does Spier have for other banks on the fence about mobile deposits?

“Your customers probably have rebate checks on their desks at home, too.  If your competitors offer mobile deposits before you do, your customers might deposit those checks elsewhere,” Spier said.

To learn more about Dollar Bank’s success with mRDC, and to read how banks can differentiate themselves using mRDC, click here to download “Using mRDC to Your Advantage – It’s Now or Never.”

Registration Now Open for WAUSAU's 2013 Customer Conference

Ready for a great conference chock full of informative, interactive content and networking opportunities galore? WAUSAU Financial Systems is proud to present our 24th Annual Customer Conference to be held April 15-17, 2013 at the beautiful Radisson Blu Aqua Hotel in Chicago, IL.

Early Bird Registration is available now:

Last year's conference at the Blu was a huge success (you rated our venue a 4.8 out of 5 on our post-event survey) so we are excited to be bringing the Customer Conference back to the same hotel and location this year.

Learn by day with our extensive technical sessions and speakers from industry analysts and organizations, then be entertained by night. Spend Monday evening enjoying cocktails and an array of hors d'oeuvres at our exclusive welcome reception at the John G. Shedd Aquarium in the heart of Chicago's Museum District. During our reception, the Shedd will be closed to the public, providing you with a unique opportunity to view over 32,500 animals and roam the aquarium as you please.

Rave Reviews from the 2012 Conference

These were some of the comments we received after last year's conference:

“Amazing event once again!”

“This was my first year attending the conference. I felt it was very informative and have gotten to understand some of the different strategies that other financial institutions are using.”

“Loved everything about the conference.”

“As usual WAUSAU did an excellent job of planning and coordinating conference activities.”

Customer Achievement Awards and Banquet

Wednesday evening, our Annual Customer Awards banquet will feature a cocktail reception, spectacular meal, awards presentation and live entertainment, creating a memorable evening for all. Is your organization "Leading the Way" by leveraging WAUSAU products and solutions? Submit an entry to qualify for our Customer Achievement Awards and you could receive VIP treatment, including complimentary stay at the Blu, transportation to and from the Chicago O'Hare Airport to the hotel, and be presented with an award at the banquet.

This year's conference features pre-conference training sessions, targeted breakout sessions, a panel discussion and sharing of customer success stories, an interactive technology center and a variety of networking events.

Expert and Guest Speakers at the 2013 Event

We are lining up some great customer and industry speakers for this year's event, including:

• Celent- Join Celent's Senior Analyst, Bob Meara, as he provides an update on the state of the industry for RDC and then engages the audience to share some of their own recent experiences.
• Federal Reserve Bank- Receive expert advice from the Fed on how you can prepare for the future of payment processing and take advantage of the tremendous opportunities offered by image-based processing.
• AARP - Discover how AARP is taking receivables processing beyond the traditional lockbox to process more than 1.37 million transactions a month with integrated receivables. 
• Con-way Freight - Learn how Con-way Freight improved staff productivity by 70% and increased visibility into cash flow, while reducing their annual banking fees through an in-house receivables processing solution.
• People's United Bank - Explore the ins and outs of teller capture with People's United Bank. Join them as they walk through their implementation process, share best practices and reveal the true benefits that can be realized above and beyond those obtained from traditional branch capture.

Our break out sessions on Tuesday and Wednesday will focus on:

• Expanding Remote Deposit Capture, including panel discussions on RDC and Risk Monitoring.
• Going Paperless, including information on going beyond the branch with mobile solutions.
• Integrated Receivables, with sections on building a business case for IR and roadmap discussions.
• Operational Innovation, detailing best practices in outsourcing along with a discussion panel.

Register today and reserve your spot for this terrific event!

Connect with us on Twitter, Facebook and LinkedIn for more updates on the 2013 Customer Conference, including live tweeting of sessions and exclusive information.

Leading the Way in 2013

By Gary Cawthorne
President & CEO 

When I talk with WAUSAU clients, we often compare notes on trends and developments across the payments industry. Increasingly, we are detecting a shift in our clients' outlook. They express more cautious optimism. They're transitioning from a reactive stance focused on mitigating risk and reducing costs to a proactive stance that asks, "What will enable us to acquire new customers, enhance the customer experience and drive top-line growth?"

This is a welcome development. What's further positive is that many customers are taking a balanced and pragmatic approach to achieving the growth they desire. They are looking at how to do more with the technology platforms and services they employ today - and still get breakthrough results. We expect this pragmatic approach will continue. Here are six other issues we believe are hot as we move into 2013:

Streamlining Customer "On-Boarding"
When signing up customers for a new loan, account or service, banks enjoy a brief honeymoon period as they engage them and build a positive and thriving relationship. But for everyone involved, the required paperwork, time and complexity to get on-boarded are confounding and counterproductive. They desire a more simplified process that requires fewer forms and signatures.

What customers find ironic is that face-to-face relationships require more cumbersome processes than online ones. On the higher end of the commercial market, the advent of eBAM (electronic bank-account management) is rapidly bringing this issue into focus. But we see this trend at all tiers, and many of our bank clients are tackling this challenge head-on. They are employing the latest technologies to digitize and remove unnecessary paperwork, accelerate signing ceremonies and streamline on-boarding, both for retail and commercial customers. One customer that excels at customer onboarding is Washington Trust in Spokane, Wash.

Renewed Focus on the Small-Business Banking Market through Mobile Solutions
The small-business market in the U.S. is large and attractive with more than 27 million entities. Historically, however, many banks have struggled to attract, retain and serve small-business owners' needs, particularly on the microbusiness side.

Remote Deposit Capture (RDC), especially mobile RDC, offers banks a powerful differentiator for attracting and retaining customers. Small businesses are increasingly willing to switch primary banks for mobile banking services, as it offers convenience and frees them up to run their business. Now that millions of consumers are using mRDC, many small-business owners among them wonder when they can have the same payment technology. We predict a shift in emphasis to mobile RDC from the consumer to the small-business side as a play for customer growth.

Adopting Outsourcing to Level the Playing Field
Increasingly, we see regional banks use outsourcing services to enter the mature lockbox market and compete with much larger players for corporate clients. Outsourcing levels the playing field by giving these regional (and, sometimes, smaller banks) the same capabilities of their much larger rivals.

These regional banks now can expand their geographic reach nationwide through a capture network, offer integrated receivables services to drive new fee revenue, or enter vertical markets such as property management and healthcare through tailored solutions. Two banks that successfully play and win with this new model are Sandy Spring Bank in Maryland and CoBiz Bank in Colorado. Even banks with less than $1billion in assets are entering this market, such as NewDominionBank in Charlotte, N. C.

Getting Serious about Healthcare Payment Processing
With the Patient Protection and Affordable Care Act, colloquially termed Obamacare, in place, many banks are rethinking how they want to play in the healthcare payments marketplace. Financial institutions can benefit from new revenue streams, deeper and stronger relationships with healthcare clients and improved competitive positioning in the lucrative healthcare market.

And with healthcare representing a top-four vertical market for bank deposits, even small market-share gains there have a significant impact on a financial institution's bottom line. But the window of opportunity is closing rapidly. Now is the right time to gain new fee-based, recurring revenue by processing payments in this space and helping providers get more of what they are owed, faster.

Eyeing Customer Service Applications to Rejuvenate the "Old" Corporate Lockbox
Corporations of all sizes are recognizing they have the ability not only to streamline receivables processing but extend the benefits of the lockbox technology across their enterprise. We see new life in a mature platform for organizations reimagining how they use the technology.

For example, AARP uses receivables technology to process member surveys, scan and reply to customer correspondence and process nearly 1.37 million customer payments each month, run nationwide charity programs with NASCAR and increase exponentially the number of direct marketing programs it runs each year.

Harnessing Big Data for Fresh Receivables Insights and Analytics
Although hype characterized the promise of "Big Data" the past year, we know banks in particular can do much more just by using the data they retain in their current systems. For instance, much, if not all, data on corporate receivables is held in disparate stovepipe systems. Our customers are realizing the tremendous opportunities that exist to provide new insights to their corporate customers to address their cash flow forecasting and working capital needs.

This is possible simply by aggregating and normalizing their data across payment channels into a single actionable data base. For corporate customers, this approach addresses critical needs to resolve exceptions to achieve greater straight through processing rates and to generate insights for improved working capital and cash-flow forecasting and liquidity management. For the bank, the business case is clear in terms of incremental fee revenue.

It promises to be a busy - and productive - 2013.

Sincerely,

 

 

Gary Cawthorne, CEO
WAUSAU Financial Systems 

WAUSAU, Intuit & Harland CEOs Share Insights At BAI Retail 2012

Each year, American Banker and Bank Technology News, in association with IDC Financial Insights, evaluate the revenues of the leading global technology and service providers in the financial services industry to construct the FinTech 100 and Enterprise 25 rankings. WAUSAU has been listed in the rankings for the past several years.

This year at BAI Retail Delivery, WAUSAU President & CEO, Gary Cawthorne was invited to participate in their featured panel discussion that took place on the FinTech 100 stage in the BAI Retail Expo Hall.

The panel discussion, focused on technology trends that are transforming the industry, also included Intuit President & CEO Brad Smith and Raj Shivdasani, President & CEO of Harland Financial Solutions. The talk was moderated by Penny Crosman, Editor in Chief of Bank Technology News.

There was an incredible amount of valuable insight shared during the discussion, including:

• How retail banks can use technology to get a better view of their customers and compete against tech startups and other players such as credit card companies.
• How mobile banking is redefining a large part of the experience that customers are having with their bank along with growing demand for features like Mobile deposit.
• How retail bankers can take advantage of the opportunity presented by payment integration for small business customers.

If you missed the panel or would like a refresher, you're in luck - view the full discussion above, or click here for a larger version of the video.